Shipping
How long will it take to get my order?
Our team works hard to get orders packed and shipped within 1-2 business days.
Once shipped, delivery times may take up to 2 weeks. You will receive a tracking number via email as soon as your order leaves our warehouse.
How much does shipping cost?
We offer a simple, flat-rate shipping fee of $8 on all orders, regardless of whether you are in the USA, Canada, or South Korea.
How do I qualify for Free Shipping?
Free shipping is automatically applied to any order with a subtotal of $100 or more.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Products & Size Fit
How do I know what size to get my dog?
Please refer to our Size Guide on each product page. We recommend measuring your dog's neck, chest, and back length before ordering.
How should I care for the clothing?
To keep your pup’s gear looking new, we recommend machine washing on a gentle cycle with cold water and hanging to dry. Please check the care label on the specific garment for detailed instructions.
Returns
Do I have to pay for return shipping?
No, returns are free! We cover the cost of the return shipping label.
How will I be refunded?
Once we have received and inspected your item(s) to ensure they are clean, unused, and have tags attached, you will receive a refund to your original payment method.
How do I return an item?
- Set up a return on our portal to download your prepaid shipping label.
- Place the original order confirmation inside the box.
- Affix the label to the outside of the box.
- Drop off the package at the nearest specified carrier location.
Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal.
Is my payment information secure?
Yes. Our website uses secure encryption technology to ensure your personal and payment information is protected.
